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darrenclarkeKHA
Level 1

Login Issues

Hi,

Some of my users are having real issues when trying to login to TSheets presently.

 

They have followed the instructions to change the URL to the https://tsheets.intuit.com/# URL and link their Google accounts which allowed them to sign in with no issues yesterday.

However today they try to sign in and select their Google account and get an error message stating the password is wrong.

When they follow the link for Forgot password they enter their email address to recover their info and click submit but nothing happens - they don't get an email and the page doesn't reload.

 

At the login screen if they try typing their google email address in manually instead of clicking Sign in with Google then they are prompted for their password - again they enter their Google Password and get the error message stating an incorrect password has been entered.

 

This has started since the Users have been directed to change their login process at the start of this week - can anyone help please?

2 Comments 2
BAIRD
Level 1

Login Issues

I can not log in and everytime I try I get locked out. 

darrenclarkeKHA
Level 1

Login Issues

Hi,

 

We have changed our login URL to https://tsheets.intuit.com/page/login_oii and most of my Users can now select Sign-in with Google and are then logged in using their Google Credentials which works for us.

Those that are still going to our original TSheets (pre Intuit) login below are having issues:

https://kingdomhousingassociat.tsheets.com/page/login

if they enter their Google credentials manually then they are advised of an incorrect login

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