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burmade
Level 1

Master Admin Time Not Syncing with Quickbooks Online

I show up in My Team as both Master Admin and Employee. I log in to Time as Master Admin and all my time is entered as Master Admin. When I approve my time along with my employees' time and try to export to QB, I get an error saying that my time cannot be exported to QB because my account is not found in QB's Employee List. This was not a problem before TSheets became QB Time.  

1 Comment 1
K_Siman
Moderator

Master Admin Time Not Syncing with Quickbooks Online

Good morning, @burmade! Thanks for coming back to the Community for help. I was able to take a look at your account and see that duplicate profile. 

 

Look out for a Private Message from me, explaining what's going on and our next steps. Thank you for your patience. :)

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