mobile app sync error - cannot log in

Thank you for reaching the Community, MnK Niseko.

I'd like to help and make sure you'll be able to access QuickBooks Time today.

There are different ways to . We can either use another way to sign in, or recover your account.

On your computer, you can follow these steps below to request one-time code to your phone number or email on file and sign in from there.

Like this:

1. Go to the QuickBooks Time sign-in page.
2. Enter your Email or User ID and tap Sign in.
3. Choose Text a code to [phone number], or select Sign in a different way and choose to have a code texted or emailed to the contact info we have on file for you.
4. Enter the code to sign in.

If you're not sure what information is associated with your QuickBooks Time account, we can proceed and retrieve your account. Here's an article for more information: Recover your account when you can't sign in.

I've also added this link so you'll be aware about the security upgrades from Intuit: Updating your QuickBooks Time account during the Intuit Security Update.

Feel free to post your other concerns or leave a comment below for follow-up questions about QuickBooks Time. I'll be happy to help. Have a good day!

@Archie_B, the issue is not about login credentials

Thanks for pointing this out, my-answer-is-nonsense.

Issues with logging into your QuickBooks Time mobile app can be fixed by making sure you have the latest version on QuickBooks Time.

Here's how to do it if you're using an Android device:

1. Tap the Google Play Store icon.
2. Tap the Menu icon, then select My apps and games.
3. Under INSTALLED, scroll down to the QuickBooks Time app, and tap UPDATE.
4. Select ACCEPT to start the update, then OPEN.
   
   

Here's how to do it if you're using iPhone or iOS device:

1. Tap the App Store icon, then select Updates.
2. Scroll down to the QuickBooks Time app, and select UPDATE.
3. When the update has finished installing, tap OPEN.

Find out more about some tips on how to resolve issues with QuickBooks Time mobile apps: Best practices for using the QuickBooks Time mobile apps.

I've got some articles for you to read through to learn more about QuickBooks Time:

• QuickBooks Time and QuickBooks Online integration FAQs
• All about QuickBooks Time
  
  

Anything else you need help with can be answered in the Community. Feel free to visit us again for more questions. Stay safe and have a good one.

@Charies_M mobile app, mibile app.. the mobile app won't sync.. again, mobile app.

Good afternoon, @my-answer-is-nonsense. 

Thanks for reaching back out to us. 

There are a few troubleshooting steps that could help resolve this issue you're having with your QuickBooks Time mobile app. These are the actions: 

• Ensure that the app is up-to-date on your employees devices
• We recommend uninstalling and reinstalling (only if your time has synced over to the dashboard or you have it wrote down somewhere)

These actions should do the trick. Review this guide for more details on the best practices for using the QuickBooks Time mobile app. 

If you run into any trouble along the way, just let us know. We're always here to have your back. Take care!