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ccampbell1
Level 1

Mobile App

We noticed today that some of our employees clocked-in on the Kiosk and then were automatically clocked out later in the afternoon. Even though they did not touch the Kiosk and were still actively working. They mentioned when they launched the TSheets App is when it happened. Why is this happening? 

Solved
Best answer February 22, 2021

Best Answers
K_Siman
QuickBooks Team

Mobile App

Good morning @ccampbell1! Thanks for reaching out to the Community. I'm happy to explain what I believe your employees are experiencing. 

 

The reason an employee would get automatically clocked out of the kiosk is if they are also signed into the TSheets mobile app. If the TSheets account requires location to be turned on and they have location services turned off for the app, it will clock them out. This then syncs to the kiosk and they show up as not being on the clock anymore. 

 

The best thing for the employee to do would be to either turn on their location in the mobile app settings on their phone or sign out of the app completely. They can also delete the app from their phones to prevent clock-out issues if you don't need them using it.

 

If you need any further clarification or have any questions, please feel free to reply to this post. All of us here are eager to help! 

 

View solution in original post

3 Comments
K_Siman
QuickBooks Team

Mobile App

Good morning @ccampbell1! Thanks for reaching out to the Community. I'm happy to explain what I believe your employees are experiencing. 

 

The reason an employee would get automatically clocked out of the kiosk is if they are also signed into the TSheets mobile app. If the TSheets account requires location to be turned on and they have location services turned off for the app, it will clock them out. This then syncs to the kiosk and they show up as not being on the clock anymore. 

 

The best thing for the employee to do would be to either turn on their location in the mobile app settings on their phone or sign out of the app completely. They can also delete the app from their phones to prevent clock-out issues if you don't need them using it.

 

If you need any further clarification or have any questions, please feel free to reply to this post. All of us here are eager to help! 

 

View solution in original post

ccampbell1
Level 1

Mobile App

okay thank you! 

K_Siman
QuickBooks Team

Mobile App

You're very welcome, @ccampbell1! You're always welcome back to the Community for help. Have a wonderful week. :)

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