cancel
Showing results for 
Search instead for 
Did you mean: 
Nailer99
Level 1

Password Sign in twice?

Hi- I keep having to enter my password twice to sign in, even when I select the "sign in with Intuit" option. It's a small thing, I know, but it happens to me multiple times a day, and I find it very aggravating. Does anyone have a fix? 

3 Comments 3
Jessica_young
QuickBooks Team

Password Sign in twice?

Hey there, @Nailer99, thanks for being a part of the Community! 

This is strange, you shouldn't need to routinely enter your password multiple times before logging in.  Let's try some browser troubleshooting to see if this fixes the issue.

  1. Restart your browser.
  2. Clear your browser's cache.
  3. Add Intuit as a trusted site.

I also want to see if trying this sign-in in an incognito browser fixes the issue.

You should try opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:

  • Mozilla Firefox / Internet Explorer: Press CTRL Shift P
  • Safari: Press Command Shift N
  • Google Chrome: Press CTRL Shift N

Once you're in the Private / Incognito Window, go ahead and sign in.

 

Please let me know how this goes! If these steps do not fix the issue, we can look at some possible other solutions. Take care!

Nailer99
Level 1

Password Sign in twice?

Hi, Jessica- I followed these steps, and still have to double enter my password. Incognito mode has same result

Jessica_young
QuickBooks Team

Password Sign in twice?

Thanks for taking the time to update me on this, @Nailer99.

 

Now that you've determined this was not an issue with your browser, the issue you are having is most likely a known bug that our engineering team is actively working to resolve.

 

For now, you'll want to reach out to our agents so you can be added to the list of affected users for INV-00138. You'll be notified through email after a fix is released. Here is a great article on getting connected with TSheets support: Contact TSheets support.

 

If you've additional questions, please don't hesitate to reach back out. 

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up