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hforsman
Level 1

QBO and TSheets won't sync

When I try to sync QBO and TSheets, I get the following error message:

 

Unable to establish connection to QuickBooks Online

The selected QuickBooks Online company does not match our records. Please try again.

 

Support wasn't able to help me figure it out. I use the same login for both QBO and TSheets. Have you had this problem? How did you fix it?

8 Comments
MarsStephanieL
QuickBooks Team

QBO and TSheets won't sync

Hi there, @hforsman.

 

I can help you do a troubleshooting method to see if this is a data-related issue.

 

I'd like to know first if you're trying to connect Tsheets from your QuickBooks Online company in the Apps menu. If not, you'll need to try accessing Tsheets from there.

 

If it's still giving an error, you may consider logging into the Tsheets website and launch QuickBooks from there. Then, select the Sign in with Intuit button. After that, click on QB Payroll located on the header and click Import to sync the data. Once done, select the Launch QuickBooks to check if it has synced successfully. This is how it looks like:

 

tsheets.png

Finally, if it is still showing the same issue. I'd recommend using an incognito browser when syncing the information of Tsheets and QuickBooks. This is done to avoid saving the data accumulated in your browser. If you're not getting the same issue, you can go back to the regular browser and clear the cache. If not, you can use another supported browser.

 

Here are the keyboard shortcuts to access a private browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
  • Safari: Hold down + Option + P

 

I've added this article for your future reference about the Tsheets and QuickBooks integration: TSheets and QuickBooks Online integration FAQs

 

Feel free to comment below if you have other questions or concerns. I'd be happy to assist you further. Take care.

hforsman
Level 1

QBO and TSheets won't sync

I can launch TSheets from QuickBooks, but I’m not able to launch QuickBooks from TSheets. TSheets won’t allow me to link my QuickBooks account in the QBO app. When I try to link QBO in TSheets, I get the error message that’s in my original post. 

 

I’ve tried clearing the cache and I’ve tried using a different computer. Still nothing. 

hforsman
Level 1

QBO and TSheets won't sync

This is the screen I haven't been able to get past. Whenever I try to connect to QuickBooks, I get an error.

 

Capture.PNG

JasroV
QuickBooks Team

QBO and TSheets won't sync

Thanks for getting back to us, @hforsman.


I appreciate the screenshot and additional information you’ve provided. Allow me to share some information about connecting your QuickBooks Online (QBO) account to TSheets.

 

We recently received reports that some users are unable to sync their QBO account in TSheets. Rest assured our engineering team is all hands to fix this as soon as possible. While I can provide you a specific time frame as to when this will be fixed, I recommend contacting our support team.

 

There, they’ll add you to the list of affected users and be notified via email once the issue is resolved. You can refer to this link on how to reach out to our TSheets Support team.

 

In the meantime, you’ll want to check our QuickBooks Support page for your future reference. Here, you can browse some articles and topics that can guide you in managing your TSheets seamlessly.

 

Whenever you have other questions or concerns with your QBO and TSheets account, you can always leave a reply in this thread. I’m just a post away from you. Keep safe.  

boylessix
Level 1

QBO and TSheets won't sync

Hello - I have the trial versions of TSheets Elite and Quickbooks Online Plus and QuickBooks Online Payroll Core. I've setup a test company in both apps and am trying to synch them. When selecting my test company, I get the same connection error shown in this thread "Unable to establish connection to QuickBooks Online".

 

I've followed the guidance in this thread regarding logins and browser windows. Unfortunately I continue to get the same error. Please advise whether this issue is still unsolved by the technical team or if there's something wrong with my account setups.

GlinetteC
Moderator

QBO and TSheets won't sync

The investigation status of this issue is still in progress, boylessix.

 

If you haven't already, please give us a call so we can add your company details to our notification lists. That way, you'll receive updates via email once the issue gets resolved.

 

Here's how to contact us:

 

  1. Press the Help icon at the top to display the QB Assistant window.
  2. Then, select the Talk to a human menu and enter the issue/topic.
  3. Next, click on the I still need a human button and select the Contact us link.
  4. Choose to Message an agent for real-time assistance or Get a callback.

We value your patience and understanding while we work on a fix. If you have any other questions, please do add them in a comment below. I'm always here to help.

JRue92
Level 1

QBO and TSheets won't sync

I am trying to set this up for my company and am having the same issue described above. Is this still a known service issue as you mentioned ? 

RenjolynC
QuickBooks Team

QBO and TSheets won't sync

Hello, JRue92. 

 

When trying to sync your QuickBooks Online account from TSheets, did you encounter an error message that says "We couldn't import because there was an error communicating with the Intuit QuickBooks Servers. Try your sync again in a few minutes"? If you are, this issue has been reported, and our engineers are working on resolving it as soon as possible. 

 

I recommend reaching out to our Customer Care Team to add your company information to our notification list. This way, you will know when the issue will be fix.

 

Here are the steps:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

For the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and proceed with I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Callback.

You can always reach out to me if you have any follow-up questions or other concerns with TSheets or QuickBooks Online. Take care and stay safe

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