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Ottawa
Level 1

QBT - locks on time entries

One of my clients has noticed little locks on individual entries - I see red x where the locks appear on her screen.

 

Any idea what they are and how to get rid of them?

 

Thanks

1 Comment
MonicaM3
Moderator

QBT - locks on time entries

Hey there @Ottawa.

 

Welcome to the Community. Thanks for dropping in for help with locked time entries.

 

QuickBooks Time places a “lock” on timesheets when they are exported to QuickBooks to tell the system not to export them again. If you need to edit or delete a timesheet in QuickBooks Time, use the Unlock Exported Time tool.

 

To unlock time:

  1. In QuickBooks Time, go to the QuickBooks dropdown and select Unlock Exported Time.
  2. Choose a Start Date and an End Date.
  3. Select All employees and choose individuals, groups of employees, or all employees to unlock time for.
  4. The timesheets that will be unlocked are displayed for reference. Select Unlock Timesheets.
  5. In the notice that displays, select Confirm unlock.

 

For more details check out this reference guide: Unlock QuickBooks Time timesheets exported to QuickBooks

 

If your client isn’t exporting to QuickBooks, please let me know so we can determine the next steps. Also, a screenshot of what they are seeing would be really helpful.

 

I’ll keep an eye out for your reply!

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