cancel
Showing results for 
Search instead for 
Did you mean: 
cjohnson
Level 1

Quickbbooks Desktop Script Error when Syncing QB Time

Is anyone experiencing a problem when syncing tsheets with QB Desktop?  I am getting script errors when I click employees>Enter Time>Sync Quickbooks time.  The browser window tries to open for me to login and sync, but a script error prevents the window from opening.  This problem started on 7/2/2021 for me.  I spent all day on the phone and in chat with both QB Time, QB Desktop, QB Desktop Payroll Services.  None of the three would take ownership for helping.  Each would tell me to contact the other.  I do have a case # and investigation # for by call.  But referencing those items does not seem to help with the resolve.  Did not know if others are experiencing the same problem.

9 Comments 9
BigRedConsulting
Community Champion

Quickbbooks Desktop Script Error when Syncing QB Time

Yes it seems lots of people are having similar issues. I fixed a file from a client that was totally screwed up by the sync.

ZackE
QuickBooks Team

Quickbbooks Desktop Script Error when Syncing QB Time

Thanks for reaching out to the Community, cjohnson.
 

I've reviewed our investigation (INV-00282) about this as of today and can confirm the script error syncing issue's been resolved by Intuit's Product Investigations team.

 

If you're still experiencing this issue, there's a few things you can do to fix it:

  1. Run and install any available QuickBooks Desktop updates by going to Help, then Update QuickBooks Desktop.
  2. Confirm you have Internet Explorer 11 (IE11) installed and updated to its latest release.
  3. Clear Internet Explorer's cached data through Control Panel.


Now you'll be able to return to your books and sync with QuickBooks Time as normal.

 

You'll be able to find many detailed resources about using QuickBooks Time in our help article archives.

 

Please don't hesitate to send a reply if there's any additional questions. Have a lovely day!

cjohnson
Level 1

Quickbbooks Desktop Script Error when Syncing QB Time

Thank you for your message.  I am still having a script problem.  Below is the script error message I am getting when trying to sync in QB Desktop.

 

I can login to QB Time if I go straight to Chrome or IE (outside of the QB Desktop).  My sync problem in QB Desktop occurs at time the login screen, for QB Time, tries to open.

 

Line: 0

Char: 0

Error: Script error.

Code: 0

URL: https://cdn.decilbelinsight.net/i/13878/264967/di.js

MariaSoledadG
QuickBooks Team

Quickbbooks Desktop Script Error when Syncing QB Time

Let's make sure to fix the error so you'll continue using with QuickBooks Desktop, cjohnson.

 

QuickBooks uses Internet Explorer as your default browser. If you're using a different one, ensure to set up IE as the default. To do this, follow the steps below.

  1. Open Internet Explorer.
  2. Click the Gear icon in the upper right corner (or click Tools).
  3. Click Internet Options.
  4. Click the Programs tab.
  5. Under Default Web Browser click the Make Default button.
  6. Click OK.

Then, add Intuit as a trusted site on IE. Here's how

  1. Open Internet Explorer.
  2. Click Command, then select Tools.
  3. Select Internet Options, then go to the Security tab.
  4. Click Trusted sites, then click Sites.
  5. In the Add this website to the zone field, enter *.intuit.com, then click Add.
  6. In the Trusted sites window, uncheck Require server verification (https:) for all sites in this zone.
  7. Close the Trusted sites window, then uncheck Enable Protected Mode.
  8. Close the browser. 

Next, disable add-ons by following the steps below:

  1. Open the browser, then click Command.
  2. Select Tools, then click Internet Options.
  3. Go to Programs, then click Manager add-ons.
  4. Select disable add-ons, and click OK.

For more Frequently Asked Questions with IE, check out this article: Upgrade Internet Explorer to open QuickBooks Desktop.

 

Feel free to let me know if you have any concerns with the error. We'll always be here to help you.

cjohnson
Level 1

Quickbbooks Desktop Script Error when Syncing QB Time

This did not solve the problem.  Still getting the same script error.

cjohnson
Level 1

Quickbbooks Desktop Script Error when Syncing QB Time

This did not solve my problem.  The same script error remains.

Angelyn_T
QuickBooks Team

Quickbbooks Desktop Script Error when Syncing QB Time

Thank you for following up with us here in this thread, Johnson. I'm here to help you with syncing your QuickBooks data successfully.

 

In most cases, this scrip error usually happens when the web connector add-on is still installed within QuickBooks Time. To isolate the issue, you can uninstall it for now. Here's how:

 

  1. Log in to QuickBooks Time. 
  2. Go to Feature Add-Ons on the left menu. 
  3. Choose to Manage Add-Ons
  4. Uninstall the QuickBooks Desktop Integration

 

You also need to use the option to "Activate QB Time" from your Desktop account to set it back up.

 

  1. Open your QBDT file.
  2. Go to the Employees tab, then click on Enter Time.
  3. Select the Activate QB Time option. 

 

After that, sync your data again. 

 

Just in case you're getting the same result after performing the resolution provided, I suggest reaching out to our Support Team for further assistance. A live agent can check out your account securely and investigate the error you had. 

 

As always, feel free to leave a comment below if you have any additional questions about syncing your data. I'll be right here to provide additional assitance. Keep safe!

cjohnson
Level 1

Quickbbooks Desktop Script Error when Syncing QB Time

Thank you for your reply.  I followed your instructions, however when I click on Employees>Enter Time my options are:

Sync QuickBooks Time

Use QuickBooks Time

Use Weekly Time Sheets

Time/Enter Single Activity

 

I do not see an option to Activate QB Time.

 

I would love to contact the support team, but I have been working on this problem for nearly three weeks now.  When it first occurred, I spent an entire day on chat and the phone with QuickBooks Time Support and QuickBooks Desktop Support.  All that occurred the entire day was QB Time would tell me to contact QB Desktop.  QB Desktop would tell me to contact QB Time.  Back and forth all day with different people.  Never any attempt to find a solution.  The first thing spoken when I explained my problem, they would say call the other support team.  The last person I spoke to that day was with QB Desktop and they basically said to wait five days and it would probably clear up.  This is why I started posting here for a solution.  At least the group is giving me options to try.

 

I have never had that kind of response with QB Desktop support.  I am very frustrated now, because it seems no one can help.  If I can't sync QB Time I might as well as drop the service and go back to the manual process I was using.   Now I am having to key all of the time in manually from QB Time. 

 

 

ZackE
QuickBooks Team

Quickbbooks Desktop Script Error when Syncing QB Time

Thanks for following up with the Community, cjohnson. This certainly isn't the experience I want you to have.
 

Since you're still encountering this error after performing the recommended troubleshooting, I'd recommend directly contacting our QuickBooks Time care team and referencing INV-00282. They'll be able to pull up your account in a secure environment, conduct further research, and reopen the investigation if necessary.
 

They can be reached using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.
 

Please don't hesitate to send a reply if there's any questions. Enjoy the rest of your day!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us