Is anyone experiencing a problem when syncing tsheets with QB Desktop? I am getting script errors when I click employees>Enter Time>Sync Quickbooks time. The browser window tries to open for me to login and sync, but a script error prevents the window from opening. This problem started on 7/2/2021 for me. I spent all day on the phone and in chat with both QB Time, QB Desktop, QB Desktop Payroll Services. None of the three would take ownership for helping. Each would tell me to contact the other. I do have a case # and investigation # for by call. But referencing those items does not seem to help with the resolve. Did not know if others are experiencing the same problem.
Thanks for reaching out to the Community, cjohnson.
I've reviewed our investigation (INV-00282) about this as of today and can confirm the script error syncing issue's been resolved by Intuit's Product Investigations team.
If you're still experiencing this issue, there's a few things you can do to fix it:
Now you'll be able to return to your books and sync with QuickBooks Time as normal.
You'll be able to find many detailed resources about using QuickBooks Time in our help article archives.
Please don't hesitate to send a reply if there's any additional questions. Have a lovely day!
Thank you for your message. I am still having a script problem. Below is the script error message I am getting when trying to sync in QB Desktop.
I can login to QB Time if I go straight to Chrome or IE (outside of the QB Desktop). My sync problem in QB Desktop occurs at time the login screen, for QB Time, tries to open.
Error: Script error.
Let's make sure to fix the error so you'll continue using with QuickBooks Desktop, cjohnson.
QuickBooks uses Internet Explorer as your default browser. If you're using a different one, ensure to set up IE as the default. To do this, follow the steps below.
Then, add Intuit as a trusted site on IE. Here's how
Next, disable add-ons by following the steps below:
For more Frequently Asked Questions with IE, check out this article: Upgrade Internet Explorer to open QuickBooks Desktop.
Feel free to let me know if you have any concerns with the error. We'll always be here to help you.
Thank you for following up with us here in this thread, Johnson. I'm here to help you with syncing your QuickBooks data successfully.
In most cases, this scrip error usually happens when the web connector add-on is still installed within QuickBooks Time. To isolate the issue, you can uninstall it for now. Here's how:
You also need to use the option to "Activate QB Time" from your Desktop account to set it back up.
After that, sync your data again.
Just in case you're getting the same result after performing the resolution provided, I suggest reaching out to our Support Team for further assistance. A live agent can check out your account securely and investigate the error you had.
As always, feel free to leave a comment below if you have any additional questions about syncing your data. I'll be right here to provide additional assitance. Keep safe!
Thank you for your reply. I followed your instructions, however when I click on Employees>Enter Time my options are:
Sync QuickBooks Time
Use QuickBooks Time
Use Weekly Time Sheets
Time/Enter Single Activity
I do not see an option to Activate QB Time.
I would love to contact the support team, but I have been working on this problem for nearly three weeks now. When it first occurred, I spent an entire day on chat and the phone with QuickBooks Time Support and QuickBooks Desktop Support. All that occurred the entire day was QB Time would tell me to contact QB Desktop. QB Desktop would tell me to contact QB Time. Back and forth all day with different people. Never any attempt to find a solution. The first thing spoken when I explained my problem, they would say call the other support team. The last person I spoke to that day was with QB Desktop and they basically said to wait five days and it would probably clear up. This is why I started posting here for a solution. At least the group is giving me options to try.
I have never had that kind of response with QB Desktop support. I am very frustrated now, because it seems no one can help. If I can't sync QB Time I might as well as drop the service and go back to the manual process I was using. Now I am having to key all of the time in manually from QB Time.
Thanks for following up with the Community, cjohnson. This certainly isn't the experience I want you to have.
Since you're still encountering this error after performing the recommended troubleshooting, I'd recommend directly contacting our QuickBooks Time care team and referencing INV-00282. They'll be able to pull up your account in a secure environment, conduct further research, and reopen the investigation if necessary.
Please don't hesitate to send a reply if there's any questions. Enjoy the rest of your day!