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Level 1

Changing Master Admin in TSheets

How do we change the master admin in Tsheets? Neither the master admin nor any of the other administrators seem to have control over this. 


Thank you!

5 Comments 5
QuickBooks Team

Changing Master Admin in TSheets

I can share tips to help you change the master admin of the Tsheets account, @smmoon.


If you have access to the current master's admin info, you can use it to change the master admin role. You can also ask him/her to change it for you. If the account is integrated with QuickBooks Online Payroll, you'll need to sign in as the current master admin.


Here's how: 

  1. The method will vary if you're going to invite a new user or choose an existing one to become the master admin.
  2. In QuickBooks, go to Settings and select Manage Users.
  3. If you're going to invite a new user, click Add user and select Company admin as the user type. Then proceed to this article for the next steps: Invite a new user
  4. If you want to transfer the role to an existing user, hit Edit to change them to an admin. Then, refer to this link for the next process: Choose an existing user


If you no longer have contact with the current master admin, I suggest reaching out to our Tsheets support team to help you change the Master Admin. Let me walk you through the steps:


TSheets Computer App

  1. For help options, select 
  2. Select Post a Question to receive support in the community, or Chat Now to reach TSheets chat support.


For TSheets Mobile Apps

  1. On your Android or iOS, if you have not already, sign in to your TSheets account.
  2. Click Settings or More, then Settings.
  3. Select Help & Support, and then choose one of the help options.


Also, for details about member permissions and steps on how to update it within your account, please visit this page: Team member settings and permissions in TSheets.


Additionally, to learn more about managing your Tsheets account, head to TSheets Administrator's Getting Started Guide at this link for the instructions.

You can always get back to me here in the Community if you have any other questions about changing Master Admin in Tsheets. I'll always be around to help.

Level 1

Changing Master Admin in TSheets

Thank you. We don't want to change the QB master admin, we would like to change the Tsheets master admin.The employee tried several times before she left to change the Tsheets master admin but it kept telling her to change it through QB which she was unable to do as she wasn't the QB Master Admin.  I've tried the chat function on Tsheets but that just brings me back to the forum, so I'm posting another question as you suggested earlier. 


Changing Master Admin in TSheets

Welcome to the Community, @smmoon.


From what you've shared, it sounds like you are experiencing a situation we are currently investigating where the Master admin of the QuickBooks Time account needs to change to another team member.


You'll want to reach out to Support to get help transfer the Admin for QuickBooks Time to the one matching in QBO and be sure to reference INV-00150.


Here's the best way to reach out to our QuickBooks Time team: Contact QuickBooks Time support.


I'd love to hear how this goes, and I'm here for any follow-up questions you may have on this. 

I look forward to hearing from you! Take care.

Level 1

Changing Master Admin in TSheets

Were you able to change the master admin in Tsheets?  I am having the same issue and have spoken to QB help and they were not able to help me.  They told me to contact another tech support and sent me a link that did not work.  I use QB desktop Enterprise so it's not easy to get master admin rights.  I only need it for tsheets to process payroll.

Candice C
QuickBooks Team

Changing Master Admin in TSheets

Good morning, @alloyled


Thanks for joining in on this thread and welcome to the Community. Let me share some insight on this subject. 


Like my colleague mentioned above, there's an ongoing investigation (INV-00150) with this problem. That means that other QuickBooks Time users are experiencing this as well. However, our Product Engineers are working hard to fix it as soon as possible.


The best route to take at this moment is trying to get in touch with QB Time support. They'll be able to add you to a list of affected users so that you can receive updates via email. Use this link to find the direct number and give them a call and let them know the investigation number that I provided you with: Contact QuickBooks Time support


Let us know how it goes. I'm always here to lend a helping hand if you have any more questions. Have a fantastic day!

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