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We have just added QB online payroll and turned on Projects. Prior to this change we did not have any issues with Exporting Approved Time-sheets from T-Sheets to QB Online.
Now I am getting the following error for all my employees with project related time.
"Can't export time because it is marked as billable but does not have a billable rate. Edit the timesheet and add a service item."
All projects have billable rates and service items.
I appreciate the detailed information regarding your issue, Alicia. Not to worry, I'm here to help you figure this out so you can get back to business.
Let's check if the Add Service field to timesheets feature is turned on in QBO. This can be the reason why you're getting the error. I'll guide you through the process:
I've added a screenshot for your visual guide:
Following the steps above, the billable time now should have the billable cost to add to the project. You should be able to export the Tsheet successfully into QBO.
Please get back to me if you have additional concerns on the issue. I'll be right here to help you out.