Time Entries

Thanks for informing us beforehand that you've already taken some steps to address the issue when putting in the worked hours, Accountant2020.

To ensure that we're on the right track, can you let us know how you're currently tracking time? Is it through QuickBooks Online or in QuickBooks Time? Additionally, can you provide us with details on how the codes are being set up?

If you're doing it in QBO, please know that the Service field will let you choose the service items that are listed in your Products and services section. Make sure the codes are added as service items by following these steps:

1. Go to the Gear icon and select Products and services.
2. Click New and choose Service.
3. Enter all other details.
4. Click Save and close.

If the time entries are being recorded in QuickBooks Time, I'd recommend reaching out to our support team. They'll take a look at your time entries in detail to identify why you are having difficulties selecting the appropriate codes.

Here's an article on how to reach out to them: Contact QuickBooks Time Support.

Let me also share these articles for additional resources when tracking hours in the program:

• Run The Itemized Total Time Report For QuickBooks Time
• Pay A Subcontractor From Time Sheet Entries In QuickBooks Online

The Community is always here if you need assistance with monitoring worked hours, generating timesheet reports, adjusting time-tracking settings, or recording any other transactions. Our goal is to ensure everything is functioning smoothly within QuickBooks Online. 

We are using time tracking in Quick Books online.

We are trying to select product/service codes that are in the dropdown menu. It is really becoming a problem for our employees to enter their time.

Thanks for your help.

We appreciate you bringing this concern to our attention, @Accountant2020.

We understand the importance of resolving this issue promptly and as expected. Since the Service field continues to default despite troubleshooting, I recommend reaching out to the technical support team. They have the tools to investigate your account further and can create a ticket to look into the issue. Let me guide you on how to contact support:

1. Access your QuickBooks Online (QBO) company, go to Help (?).

2. Choose either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

3. Select the preferred method of contact (phone or chat).

To make sure you get prioritized on your concern, please check out our support hours and contact us at a time convenient.

Moreover, in case you need help with managing timesheets and tracking time entries, you can check these articles in QuickBooks:

• Track and manage timesheets in QuickBooks Online
• Turn on and set up time tracking in QuickBooks Online

Keep in touch if you have any other concerns or questions about managing your time entries in QuickBooks, @Accountant2020. Enjoy the rest of the week!

We are having issues with the system saving time and transferring to the Payroll Department. The employee has entered his time, but Payroll cannot see it when they view QB-Time. We also have had the same issue as you. Are they any known issues going on?

Hi there, melsolf.

I'm here to help ensure the Payroll Department can view the time your employees enter.

Let's ensure the Date range is filtered accurately. It could be the reason why the time entered by your employee isn't showing on the Time page.

Here's how:

1. Go to the Time menu and then select Time entries.
2. Under the Date range field, enter the correct dates.
3. Review if the time populates in the dates.

If the time isn't populating, I recommend ensuring the data sync in the program. You can open the View Sync Log to review the exported timesheets.

For future reference, I've included this article if you want to change the permissions for your crew or team member: Add and manage groups, crews, and their managers in QuickBooks Time.

If you have any other questions about syncing your QuickBooks Time app, feel free to comment below. I'll be here to help you.