Let's get your employee logged in! If your employees have previously logged into QuickBooks Time, they won't need you to resend this invite. Instead, they can just use the same login credentials they used previously.
If they're unsure of this information, they can head to accounts.intuit.com to verify or update this information for themselves.
Because they're signing in with the app, make sure they're clicking the "Login with Intuit" option.
Additionally, make sure they have the newest version of the app from the app or Google play store.
I'd love to hear how this goes. If you have any other questions, please don't hesitate to reply to this post. All of us here in the Community are eager to help!
Good morning! Thank you for coming back to the Community @mhb2. I have a suggestion for your employee.
Just to verify, are they logging into accounts.intuit.com on the web? The web offers the best experience and shows you all your options for resetting your password and logging in. It's a better method than trying to reset your password through the app.
If they aren't sure of their credentials have them click on "Try Something Else":
That will then bring them to this screen to enter in their info:
Once they're successfully logged into accounts.intuit.com, they can use that same login info in the QuickBooks Time app.
Please feel free to reply to this post with any other questions. We're all more than happy to help!