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jtoaso
Level 1

Sometimes when I post a job on t sheets I can not see it on the computer I posted the job on but can see it from another device.... why? I need to see it on all devices and i especially need to see it on my office computer where I originally added the job

 
9 Comments 9
Jessica_young
Moderator

Sometimes when I post a job on t sheets I can not see it on the computer I posted the job on but can see it from another device.... why? I need to see it on all devices and i especially need to see it on my office computer where I originally added the job

Thanks for reaching out on this @jtoaso.

 

This is strange. I'd like to hear a bit more on this, just so I can get a better idea as to what you're seeing.

 

  • Where from your QuickBooks Time account are these not showing up on the computer?
  • Are you the Admin and assigned to the job?
  • Can you provide a screenshot of this job's assignments?

These details will help me get a better idea of what the issue may be! I look forward to hearing from you. Have a great Monday morning! 

jtoaso
Level 1

Sometimes when I post a job on t sheets I can not see it on the computer I posted the job on but can see it from another device.... why? I need to see it on all devices and i especially need to see it on my office computer where I originally added the job

I have 2 jobs that i posted this morning and neither showed up on my computer but I can see they are on other devices.

I am the administer of the account.

Right now I can not provide you with anything because right now I am not able to log on to our account... I have tried calling and rebooting our system but it is your web site tat is not working and keeps telling me that we are not secure and that it is not connecting....

I have a lot of things going on ... it is Monday... I can't get in to schedule our guys and I can not get my payroll hours completed.... What is wrong with the system and how can i get back in....

since you merged with quickbooks I have been having these issues... who can help me. 

My guys depend on  their schedules and on a Monday morning have no updates!!!!

Upset and frustrated.

 

MonicaM3
Moderator

Sometimes when I post a job on t sheets I can not see it on the computer I posted the job on but can see it from another device.... why? I need to see it on all devices and i especially need to see it on my office computer where I originally added the job

Hello @jtoaso,

 

Thanks for checking with the Community. I completely understand how important it is for your team to have their schedules and for you to be able to process your payroll.

 

I’m here to help.

 

It sounds like there may be a sync issue.  On your mobile device:

 

  • On the top left, tap the profile icon.
  • Then Last Sync.

 

For more detailed information about fixing missing jobs or customers, check out this article: Fix missing jobs or customers on QuickBooks Time mobile

 

Try this out and let me know how it goes. I’m here to help in any way I can.

jtoaso
Level 1

Sometimes when I post a job on t sheets I can not see it on the computer I posted the job on but can see it from another device.... why? I need to see it on all devices and i especially need to see it on my office computer where I originally added the job

Maybe you should learn your system ... there is no Profile on the top left corner?  and the one in the right hand corner does not have a Last sync option?

This was no help

Jessica_young
Moderator

Sometimes when I post a job on t sheets I can not see it on the computer I posted the job on but can see it from another device.... why? I need to see it on all devices and i especially need to see it on my office computer where I originally added the job

I'm glad we can continue this conversation, @jtoaso.

 

I first want to clarify here that the assumption @MonicaM3 had made and was describing is the mobile profile where you can force a sync between mobile and desktop.

 

If you’re still having trouble syncing items between devices, can you let me know what kind of device you are using?  For example, is this a different laptop, a tablet, etc?

 

I understand the frustration of not being able to get in when you need things to work most. We did have a brief outage on Monday morning that prevented people from accessing the app for a few hours. This has since been resolved and everything should be working smoothly, so if it’s not, I want to make sure we do everything to get things working the way they should!  I look forward to hearing from you and getting this resolved. Take care.

 

I look forward to hearing from you and working through this issue.

jtoaso
Level 1

Sometimes when I post a job on t sheets I can not see it on the computer I posted the job on but can see it from another device.... why? I need to see it on all devices and i especially need to see it on my office computer where I originally added the job

I am posting jobs on my desktop and everyone can see them everywhere else but they are not showing on the desktop where i posted the job to begin with.

This does not always happen but lately it has happened more and more.

There are 3 jobs now that will not sync or show up on my desktop where I originally posted it but shows up everywhere else.

K_Siman
Moderator

Sometimes when I post a job on t sheets I can not see it on the computer I posted the job on but can see it from another device.... why? I need to see it on all devices and i especially need to see it on my office computer where I originally added the job

Hello @jtoaso ! It's been awhile so I wanted to check in and see if this was resolved for you or if you still needed help. I'm more than happy to continue to troubleshoot with you so let me know!

jtoaso
Level 1

Sometimes when I post a job on t sheets I can not see it on the computer I posted the job on but can see it from another device.... why? I need to see it on all devices and i especially need to see it on my office computer where I originally added the job

No! No  one replied and no one helped.

Trying to get anyone on the phone was useless 

and it was not solved

K_Siman
Moderator

Sometimes when I post a job on t sheets I can not see it on the computer I posted the job on but can see it from another device.... why? I need to see it on all devices and i especially need to see it on my office computer where I originally added the job

Thank you for coming back, @jtoaso, and providing me with that update. I can see that wait times are unusually long, but getting in touch with a live agent who can look directly into your account will be the best bet for an issue like this one. That way they can set up a screen share to see exactly what you're seeing and escalate if needed.

 

If you do contact support and still aren't able to resolve the issue after speaking with an agent, I'll definitely be here to help with the next steps.

 

Thank you for your patience, it's truly appreciated. 

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