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Level 1

T-Sheets continues to demand a Supervisor set up a new company account

A couple of weeks ago one of my senior supervisors was unable to log in.  T-sheets asked for his password which he did not know.  We re-set the password and he was back up and running. 

Now T-sheets continues to tell him to set up a new company account and he is wasting time with T-sheets every time he tries to move from one job to another.

I contacted T-Sheets for assistance but, of course, got a Bot.  QuickBooks does everything possible to avoid assisting paying customers.

1 Comment
Candice C
QuickBooks Team

T-Sheets continues to demand a Supervisor set up a new company account

Good evening, @HallHomes


It's great to see a newcomer here on this platform. I'd be please to help get this problem fixed so that you're supervisor is able to login with no issue. 


We want to ensure that everyone has a smooth login process. I reviewed your account from my side and was able to see that everyone in "My Team" looks connected correctly.


However, before I start digging further, can you please provide me with the error and a screenshot? This will allow me to determine the best solution for you business and this situation. 


Once I've received these extra details, then I'll be able to take a closer look. Hit the Reply button when you're ready. I'll be right around the corner waiting for your response! 

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