We are allocating time activity into various projects into different customers. Time allocation to Project 1 is going well. But when with other projects, time activity is recorded but it does not reflect on the project overview and time activity. What am I doing wrong?
Thanks for choosing QuickBooks Time to track your timesheets, AMR19. It's difficult when some of your time activity is missing. I'm here to assist you with that.
You'll have to make sure you've exported all the approved hours in QuickBooks Time. This way, they'll reflect on the Projects page in QuickBooks Online. Also, please note that we only export up to 3 months of previous timesheets.
If you've exported the latest timesheets, I'd recommend temporarily uninstalling the QuickBooks Online Integration to rectify the issue. I'll show you how:
After that, let's activate your QuickBooks Time from your QuickBooks Online account. Simply go to the Time menu, then select the Activate QuickBooks Time option.
If the issue persists, I'd suggest viewing your projects via a private browser. This is a good place to determine if this is a browser-related issue. Here are the keyboard shortcuts:
Once logged in, view your time activity. If you're able to do so, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.
You can also access your account using supported browsers. They'll provide the best and most secure experience with QuickBooks.
Additionally, I've included these articles that'll help you learn more about tracking and managing timesheets using projects:
Also, may I know how you manage the Projects? Is it within QuickBooks Time or QuickBooks Online? Adding additional details will help us further investigate this issue.
Please let me know if you have any other questions or concerns about managing your time activity, AMR19. I’m always here to keep helping.
@CharleneMaeF I'm new at Quickbooks, so I might have labeled things wrongly. I am using Quickbooks app (app.qbo.intuit.com), so its only 1 app. I log the hours through Projects>Add to Project>Time>Personnel's name>Add work details. Once done, I go again to Projects>Project name>Time Activity but the hours that I entered are not reflected there.
But if I go to Time>Time entries>Employee name, I would see the hours that I entered.
Good afternoon, @AMR19.
Thanks for reaching out to the Community. Let me point you in the right direction.
To be sure of the situation and how this is entered, I suggest contacting our Customer Support Team for further assistance. They'll be able to take a closer look to help walk you through some steps. Here's how:
It's that easy!
Keep us updated on how it goes. We want to ensure that you get back to running your business. Take care!
Hello there, AMR19.
I'm here to help you get in touch with the Timesheet support that can help you fix your concern with Time activity allocation.
You can click on this link to reach our support: Contact QuickBooks Time Tracking
Additionally, you can read through TSheets Time Tracking. It helps you learn about the key benefits and how it works with QuickBooks.
Anything else you need help with can be answered in the Community. Feel free to visit us again for more questions about the project overview. Stay safe and have a good one.