Time activity allocation

Thanks for choosing QuickBooks Time to track your timesheets, AMR19. It's difficult when some of your time activity is missing. I'm here to assist you with that.

You'll have to make sure you've exported all the approved hours in QuickBooks Time. This way, they'll reflect on the Projects page in QuickBooks Online. Also, please note that we only export up to 3 months of previous timesheets.

If you've exported the latest timesheets, I'd recommend temporarily uninstalling the QuickBooks Online Integration to rectify the issue. I'll show you how:

1. Log in to your QuickBooks Time account.
2. Go to Feature Add-ons on the left menu.
3. Choose to Manage Add-ons.
4. Uninstall the QuickBooks Online Integration.

After that, let's activate your QuickBooks Time from your QuickBooks Online account. Simply go to the Time menu, then select the Activate QuickBooks Time option.

If the issue persists, I'd suggest viewing your projects via a private browser. This is a good place to determine if this is a browser-related issue. Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once logged in, view your time activity. If you're able to do so, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.

You can also access your account using supported browsers. They'll provide the best and most secure experience with QuickBooks. 

Additionally, I've included these articles that'll help you learn more about tracking and managing timesheets using projects:

• Set up and Use Projects in QuickBooks Time
• Track Hourly Labor Costs and Profitability by Project

Also, may I know how you manage the Projects? Is it within QuickBooks Time or QuickBooks Online? Adding additional details will help us further investigate this issue.

Please let me know if you have any other questions or concerns about managing your time activity, AMR19. I’m always here to keep helping.

@CharleneMaeF I'm new at Quickbooks, so I might have labeled things wrongly.  I am using Quickbooks app (app.qbo.intuit.com), so its only 1 app.  I log the hours through Projects>Add to Project>Time>Personnel's name>Add work details.  Once done, I go again to Projects>Project name>Time Activity  but the hours that I entered are not reflected there.

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But if I go to Time>Time entries>Employee name, I would see the hours that I entered.

Good afternoon, @AMR19. 

Thanks for reaching out to the Community. Let me point you in the right direction. 

To be sure of the situation and how this is entered, I suggest contacting our Customer Support Team for further assistance. They'll be able to take a closer look to help walk you through some steps. Here's how: 

1. Go to the Help (?) icon in the top right-hand corner. 
2. Tap the Contact Us button. 
3. Give a brief description of the issue and hit Let's talk. 
4. Scroll down and pick to Get a callback. 

It's that easy! 

Keep us updated on how it goes. We want to ensure that you get back to running your business. Take care! 

@Candice C I did as you suggested, but then I was passed to Timesheets team, but there is no Chat box for "timesheets team"

so no solution until now

Hello there, AMR19.

I'm here to help you get in touch with the Timesheet support that can help you fix your concern with Time activity allocation.

You can click on this link to reach our support: Contact QuickBooks Time Tracking 

Additionally, you can read through TSheets Time Tracking. It helps you learn about the key benefits and how it works with QuickBooks. 

Anything else you need help with can be answered in the Community. Feel free to visit us again for more questions about the project overview. Stay safe and have a good one.