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Level 1

Trouble clocking in with mobile device

My Team keeps getting the attached error message when they are using the mobile app to clock in. They have been at the same job-site for months now and this is just now happening. Has anyone else had this issue.

2 Comments 2
Level 7

Trouble clocking in with mobile device

Hi @jreynolds1 , thank you have posted in quickbooks community.


Try to re install the app in your team phone, then try to clock in. 


Nice to assist you.


Trouble clocking in with mobile device

Hello @jreynolds1


I definitely want to help get this resolved. I didn’t see an attachment for your post so, can you clarify the message your team is receiving? Are all of your team receiving the message?

Do you happen to have Geofencing enabled? If so, we might try disabling, updating the app, and then re-enabling. The steps are here.


Let’s start with this and see if it works. I will be here for you!

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