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Tikipad2003
Level 2

Tsheets has 11 employees yet QuickBooks Online Payroll only has 10 employees. Is it possible to delete the 11th employee which is a duplicate (employee has a nickname and legal name, both are in Tsheets).

We had an issue exporting time from Tsheets due to the fact that two of us log into QuickBooks and Tsheets using our nicknames, yet we are set up as Employees in QuickBooks with our legal names.   After a 3 hour phone call with Tsheets support, one of the people's duplicates was removed but the other is not.  Tsheets is showing we have 11 employees yet QuickBooks only has 10 employees.  Is there a way to delete the incorrect 11th employee fro Tsheets?  That person does not exist anywhere in QuickBooks, even Tsheets support person could not find it.  Hoping someone here will have an answer before I wait on hold again for over almost an hour and a half.  :)


8 Comments
Jessica_young
QuickBooks Team

Tsheets has 11 employees yet QuickBooks Online Payroll only has 10 employees. Is it possible to delete the 11th employee which is a duplicate (employee has a nickname and legal name, both are in Tsheets).

Hey there, @Tikipad2003.

 

This isn't the experience I want for you. The good news is, I know what is going on here.  Unfortunately, fixing the issue will require you to call TSheets Support once more, but I can guide you on how to get to the bottom of this with the agent.

  • Reference INV-00061.
  • Let them know you will need a screen share to provide screenshots showing that the user exists only in TSheets and not in QBO (preferably they'll need to screenshot Employees, Contractors, and Manage Users in QBO).
  • The agent will need to make a Tier II case so that we can archive them on the backend. They should give you a case number to reference. 

The turnaround for this once the case is made should be fairly quick. Typically, this will take 24-48 hours for us to fix!  If you have any additional questions on this, please don't hesitate to reach back out, I'm here to help! 

eddieg
Level 1

Tsheets has 11 employees yet QuickBooks Online Payroll only has 10 employees. Is it possible to delete the 11th employee which is a duplicate (employee has a nickname and legal name, both are in Tsheets).

WROST CUSTOMER SERVICE I HAVE EVER HAD....HAVE TRYIED TO SET UP THE ACCOUNT FOR 6 HOURS TODAY AND NO REPRESENTATIVE KNOWS WHAT THEY ARE DOING!!!! BEFORE THIS WAS OWNED FROM INTUIT CUSTOMER SERVICES WAS EXCELLENT THIS IS THE WROST NO.....I WILL WRITE A GOOGLE REVIEW

CBPraigg
Level 1

Tsheets has 11 employees yet QuickBooks Online Payroll only has 10 employees. Is it possible to delete the 11th employee which is a duplicate (employee has a nickname and legal name, both are in Tsheets).

@Jessica_young - I may be having the same issue. Let me detail it out and see if your suggestion would also address my issue.

 

I am listed as a user in QBO, and as an employee. My QBO user account uses my business email address, and my employee profile contains my personal email address. When QBO did the initial sync with TSheets it created two listings for me under "My Team". One of the listings is from me being a user in QBO and the other is a listing for me being an employee in QBO. Obviously, I do not need to track myself in TSheets as a QBO user, only as an employee. Is this the same solution in my case?

IamjuViel
QuickBooks Team

Tsheets has 11 employees yet QuickBooks Online Payroll only has 10 employees. Is it possible to delete the 11th employee which is a duplicate (employee has a nickname and legal name, both are in Tsheets).

Hello, @CBPraigg.

 

Let me route to the best available support so we can add you to the affected users' list.

 

There would be a need for us to collate the names of the employees that were duplicated. Since the Community space is a public forum, I'd recommend contacting our Customer Care team. Just provide your full name, updated email address, and this INV number: INV-00061.

 

Once updates are available, you'd be notified through an email. Also, it will be applied directly to your account.

 

We appreciate your patience while our product engineers are working on resolving this on-going issue. Keep me posted if you have other questions or concerns while using QuickBooks and TSheets. You can count on me.  

adawson
Level 1

Tsheets has 11 employees yet QuickBooks Online Payroll only has 10 employees. Is it possible to delete the 11th employee which is a duplicate (employee has a nickname and legal name, both are in Tsheets).

I'm having the same issue - I need to force delete an employee who is a Duplicate from Quickbooks.

 

There is no way to force sync/force delete to match Quickbooks.

 

How can I delete this duplicate out of my Tsheets instance?

Mark_R
QuickBooks Team

Tsheets has 11 employees yet QuickBooks Online Payroll only has 10 employees. Is it possible to delete the 11th employee which is a duplicate (employee has a nickname and legal name, both are in Tsheets).

I want to make sure this is taken care of, @adawson.

 

Deleting employees can only be done from QuickBooks. If you want to delete those duplicate employees directly from your Tsheets, you can ask for help from our Tsheets support team. This way, they can check on your account in a secure environment and help you delete employees from their tools. Also, since you encounter the same issue about the duplicate employees, they'll add your company to the list of affected users so you can receive an email update to the resolution status. 

 

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

 

Please know you can continue to reach me here with any additional questions. I'll be more than happy to assist you again.

CBPraigg
Level 1

Tsheets has 11 employees yet QuickBooks Online Payroll only has 10 employees. Is it possible to delete the 11th employee which is a duplicate (employee has a nickname and legal name, both are in Tsheets).

I tried reaching out to support, but the wait is over 45 min. I already spent over 3 hours last week on the line trying to get this resolved. Is there an e ail address that I can send the information to?

Jessica_young
QuickBooks Team

Tsheets has 11 employees yet QuickBooks Online Payroll only has 10 employees. Is it possible to delete the 11th employee which is a duplicate (employee has a nickname and legal name, both are in Tsheets).

Thanks for reaching out, @CBPraigg.

 

Unfortunately, Intuit doesn't have email Support. You'll need to contact TSheets to create this Tier II case via the methods outlined in this thread. 

 

I'm happy to link the article here as well: Contact TSheets Support. 

 

Please let me know if there's anything else I can assist with, I'm here to help. 

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