TSheets - Resetting Password

Thank you this helped resolve the situation.  :-)

I'm so happy that worked for you, @ClareH2020. Thank you for following up. :) Feel free to mark that post as a solution so others can easily find it if they experience the same problem. Have a great rest of your week!

accounts.intuit.com doesn't work

Hello and welcome @nashoba.

I’m sorry to hear that accounts.intuit.com isn’t working for you. To clarify, are you trying to reset your password? Are you getting a specific error message? Any details you can give would really be beneficial to getting you logged in and ready to go.

I’ll keep an eye out for your reply so we can get you on your way. Chat soon!

I was able to reset password for one employee but now I have an employee who is getting error message that his device is not compatible with TSheets.  is there a work around?

Great question, @Debi56.

Unfortunately this message is correct. If the device is incompatible, they'll be unable to use the app.

However, I do have a workaround! They can clock in using the web browser on the phone.  Here's how:

1. Have your employee using their device go to Intuit.com.
2. Click sign in on the top right.
3. Select QuickBooks Time from the Small business products menu.
4. Sign in to QuickBooks Time using their normal login credentials, and clock in like normal! 

I'm linking a related article on this process as well: Set up mobile clock in and out for QuickBooks Time.

I'd love to hear if this works for you!  If you need additional help, please let me know!