I appreciate all your efforts in trying to turn off the two-step verification option and its result.
I want to ensure you’ll get the best support available and updates about this issue. Currently, we have an ongoing issue wherein customers are unable to turn off the two-factor authentication on the timesheet app. Our engineers are already aware of this behavior and now investigating to get this resolved as soon as possible.
To be notified about the latest status of this matter, I recommend contacting Tsheets Support Team. They can add your company from the list of affected users and give you details once updates are available. Just provide this investigation number for easy tracking: INV-00138.
I appreciate your patience while we’re working to fix this. In case you have any other concerns with TSheets, you’re always welcome to leave a reply in this thread. I’ll be around to help you out. Keep safe.
I recommend reaching out to the Tsheets Support Team. This way, you'll be added to the list of affected users and get notified of the latest updates and progress of the investigation through email. Just provide this investigation number INV-00138 to the representative.