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scrivanich
Level 1

"Use time data to create paychecks" box is not present

I have set up a new QuickBooks time account.  It imports the employees from my QuickBooks company file, but I get this error

"Your version of QuickBooks does not appear to support timesheet imports. Please contact Intuit for more information."

My employees do not have the "Use Time Data to Create Paychecks" box under their payroll info. 

I cannot get QuickBooks Time to put me through to a live person to figure this out.

 

Solved
Best answer August 04, 2021

Best Answers
MonicaM3
Moderator

"Use time data to create paychecks" box is not present

Hey there @scrivanich, Welcome to the Community!

 

Thanks for being a part of the QuickBooks Time family. We’re glad to have you here.

 

I’m happy to help you with the error message you are receiving. Let’s make sure that we have your preferences set up correctly.

 

In QuickBooks:

 

  1. Sign in as the Admin and be in Single-user Mode.
  2. Go to the Edit menu > Preferences.
  3. In the Preferences window, select Time & Expenses.
  4. Select the Company Preferences tab.
  5. For the Do You Track Time? option, select Yes.
  6. In the First Day of Work Week drop-down list, choose the day on which you start tracking time each week. (Note: The day you choose affects all weekly timesheets. For example, if you choose Sunday, your timesheets begin with Sunday.)
  7. Select Ok.

 

Once these preferences are set up, your employees should have the option to use Time data.

 

Let me know how it goes and/or if you have any additional questions about QuickBooks or QuickBooks Time. Our Community doors are always open and we’re here to help any time!

View solution in original post

1 Comment 1
MonicaM3
Moderator

"Use time data to create paychecks" box is not present

Hey there @scrivanich, Welcome to the Community!

 

Thanks for being a part of the QuickBooks Time family. We’re glad to have you here.

 

I’m happy to help you with the error message you are receiving. Let’s make sure that we have your preferences set up correctly.

 

In QuickBooks:

 

  1. Sign in as the Admin and be in Single-user Mode.
  2. Go to the Edit menu > Preferences.
  3. In the Preferences window, select Time & Expenses.
  4. Select the Company Preferences tab.
  5. For the Do You Track Time? option, select Yes.
  6. In the First Day of Work Week drop-down list, choose the day on which you start tracking time each week. (Note: The day you choose affects all weekly timesheets. For example, if you choose Sunday, your timesheets begin with Sunday.)
  7. Select Ok.

 

Once these preferences are set up, your employees should have the option to use Time data.

 

Let me know how it goes and/or if you have any additional questions about QuickBooks or QuickBooks Time. Our Community doors are always open and we’re here to help any time!

View solution in original post

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