Transactions will take 2-5 business days to process
*** NOTE: If refunding a partial amount, you will need to edit the line items to reflect the amount you need to refund.
- Select Magnifying glass.
- Select (or search) the payment you want to issue a refund on.
- Select more, then refund.
- You will receive a pop up verifying if you wish to refund the sale.
- Choose Yes, Refund Payment.
- You may be returned to the payment with an Error "Something's not quite right. This transaction has already been settled. To issue a refund, process a Refund Receipt"
- Select Refund Receipt.
- This will open a refund receipt with intended Customer, Payment Method, and amount pre-filled in.
- If amount of refund if different, enter in the amount you wish to refund.
- Click Save and Close.