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13 helpful votes

Processing a Refund with Stripe


Transactions will take 2-5 business days to process

*** NOTE: If refunding a partial amount, you will need to edit the line items to reflect the amount you need to refund.

  1. Select Magnifying glass.
  2. Select (or search) the payment you want to issue a refund on.
  3. Select more, then refund.
  4. You will receive a pop up verifying if you wish to refund the sale.
  5. Choose Yes, Refund Payment.
  6. You may be returned to the payment with an Error  "Something's not quite right. This transaction has already been settled. To issue a refund,  process a Refund Receipt"
  7. Select Refund Receipt.
  8. This will open a refund receipt with intended Customer, Payment Method, and amount pre-filled in.
  9. If amount of refund if different, enter in the amount you wish to refund.
  10. Click Save and Close.

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