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1min 55sec from click to sales receipt 1st time log in. log out. 2min 56sec from click to sales receipt 2nd time. Please do not call or message me?

QBO Downloaded software.
1 Comment
QuickBooks Team

Re: 1min 55sec from click to sales receipt 1st time log in. log out. 2min 56sec from click to sal...

Hi there, efogleman1.

 

Thanks for reaching out here in the Community and letting me know about the issues you're having in QuickBooks Online. It's my priority that you're able to access your data in a timely manner so you can get back to business.

 

Just to make sure I'm on the same page, when you mention the downloaded software, are you currently using the QuickBooks Online app? If so, I recommend clearing the cache in the app first. Every so often, the cache can become full of older stored dated. This can cause latency and performance issues within the system. Clearing it will get everything back up and running smoothly. You can complete this process in the app by following these steps:

 

1. Click the Help tab at the top of the page.

2. Select Reset App Data.

 

I've got a helpful resource for you that offers general support for the QuickBooks App. You can check it out here: https://quickbooks.intuit.com/learn-support/en-us/download-products/quickbooks-app-for-windows-and-m....

 

Please let me know if you're able to view sales receipts faster after giving this a try. I'll be here if you need assistance with anything else.