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A contractor did not receive her wages

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Re: A contractor did not receive her wages

Good day, kdarden35.


I'm here to share a few details about contractor's direct deposit posting timeline in QuickBooks Online (QBO).


It's possible that the bank hasn't posted the deposit to your contractor's account yet. They have until 11:59 pm PT on the settlement date to complete the posting. I suggest having your contractor check his/her account from time to time.


As a reference, you can also check out this article: Contractor direct deposit.


If the deposit still hasn't posted the following day, I recommend reaching out to our Payroll Support Team.


Here's how to get in contact with them:

  1. Sign in to your QBO account and click on Help.
  2. Click on the Contact us link.
  3. Enter your questions or concerns and click on Let's talk.
  4. Choose either Start a chat or Get a callback.

From there, one of our agents will be able to look into this further with more tools and request a direct deposit trace for you.


This should point you in the right direction. Let me know how it goes after contacting them by leaving a comment below. I'm always around to help.