It's nice to see you here, @finefinishpainta. I'm here to share some information about missing invoice payment.
First off, may I ask a couple of questions to narrow this down for you?
- Was the payment linked to the invoice when you recorded it?
- Did the customer pay via email using Merchant Services?
When receiving payments, let us ensure that we put customer payments in Undeposited Funds account. This way, they will automatically appear in the Bank Deposit window.
Here's how:
Step 1. Review the payment.
1. Go to the Sales menu.
2. Select the All Sales tab.
3. Find the invoice payment or sales receipt you’re looking for. If you use online banking and don’t see the payment here, make sure you’ve downloaded and categorized it.
4. Select the transaction to open the form.
5. Review the Deposit to field. Make sure you select Undeposited Funds.
6. Click Save and new, Save and Send, or Save and close. This moves the payment to Undeposited Funds.
7. Select Create (+), and then select Bank Deposit.
If you still don’t see the payment, you can move on to Step 2. This contains detailed steps you can follow to check previous bank deposits.
Payment through a credit card takes 1-2 business days to reach your bank. Bank transfer (ACH) payments can take 2-7 business days. These also vary depending on the following factors:
- Time of day you enter transactions.
- Weekends and federal holidays.
- Financial institution where transactions are deposited.
- How long it takes for your bank to verify and process electronic deposits.
I recommend waiting for a day or two for the deposits to get posted to your bank. If they're still undeposited, contact our Merchant Services team. They can review your account and investigate why you're experiencing some delays in receiving deposits.
To find out when QuickBooks Payments deposits customer payments, you can refer to this link. This contains payment deposit schedules.
We hold your deposit while processing payments if we suspect something unusual in it. By doing so, we review the transactions to protect you and your customers from any fraudulent activity.
Don't hesitate to reach back out to me if you have more questions about missing payment. I'll be right here to help. Have a great day.
