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huntsvilleevent1
Level 1

A customer paid my digital invoice and sent me proof of the digital receipt from QB, but it is not showing up in the account. Is there a way to manually add it?

 
2 Comments 2
Rose-A
Moderator

A customer paid my digital invoice and sent me proof of the digital receipt from QB, but it is not showing up in the account. Is there a way to manually add it?

Good day, huntsvilleevent1. Let's get the payment added in QuickBooks Online.

 

You can use the Receive Payment feature in QuickBooks Online to manually add the payment. Here's how:

 

  1. Click + New in the left panel and choose Receive Payment.
  2. In the Received From drop-down, select the customer's name.
  3. Enter the Amount received.
  4. Make sure the date is correct, then choose the Payment method.
  5. Select the invoice you'd like to pay.
  6. Hit Save & Close.

 

Once the payment show up on your account, I recommend editing, assigning, and categorizing your transactions. Also, you can match them to the existing entries in the software. Just go to the For Review tab from the Banking menu. Doing so will help you ensure the accuracy of your financial records.

 

Please know that my doors are always open to help should you have any other concerns with QuickBooks. Have a lovely day ahead!

Rose-A
Moderator

A customer paid my digital invoice and sent me proof of the digital receipt from QB, but it is not showing up in the account. Is there a way to manually add it?

Hi, huntsvilleevent1.

 

Hope you're doing great. I wanted to see how everything is going about adding invoice payment. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

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