Solved! Go to Solution.
I realize now that once you click on an item that is categorized incorrectly, you are Able to edit that transaction! If it is giving you an incorrect date pop-up, you can manually adjust the dates. Yay!
I know a couple of troubleshooting steps to resolve the issue, timmysgirl38.
There are instances when the app has a large amount of data, resulting in strange results. You can fix this by clearing the app's cache.
To clear the cache in your QuickBooks Online app, you can follow the steps below:
To clear cache in your phone settings:
I recommend checking these articles for more details on troubleshooting the QB Online app:
You can also visit this link that contains instructions for categorizing bank transactions from the mobile app: Categorize bank transactions in the QuickBooks Online app.
Let me know if you have other questions about working with QuickBooks tasks. I'll be here to help.
I realize now that once you click on an item that is categorized incorrectly, you are Able to edit that transaction! If it is giving you an incorrect date pop-up, you can manually adjust the dates. Yay!
Hello timmysgirl38,
I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.
We love to see members supporting one another! Have a great day.
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