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peregrinestainle
Level 1

A new unpaid invoice is marked paid when I send it to customer. How do I correct it>

Invoice 1062 was created for a customer. When I hit save and send it marked it as paid
4 Comments 4
Mark_R
QuickBooks Team

A new unpaid invoice is marked paid when I send it to customer. How do I correct it>

Welcome to the Community, @peregrinestainle. I can help correct the invoice that was marked as paid.

 

The possible reason why the newly-created invoice was marked as paid is that the Automatically apply credits feature was turned on. This feature will automatically apply payments to the new invoice and mark as paid if your customer has a credit balance.

 

To get this resolved, let's first turn off the feature to avoid this from happening in the future. Here's how:

 

  1. Click the Gear icon, then select Account and Settings.
  2. Select Advanced from the left menu and go to the Automation section.
  3. Toggle the Automatically apply credits option to turn off.
  4. Click Save, then Done.1.PNG

Once done, let's open the created invoice that was marked as paid and delete the applied payment. This way, it'll mark the invoice as unpaid.

 

  1. Click Sales from the left menu, then find and the newly-created invoice.
  2. Select on the 1 payment link at the upper right hand above the PAID payment status.
  3. Hit the date link.2.PNG
  4. On the Receive Payment page, select the invoice.
  5. Click More at the bottom and select Delete, then choose Yes to confirm.3.PNG

I'm adding this article to learn more about receiving payments and applying credits in QuickBooks Online:

 

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!

Mark_R
QuickBooks Team

A new unpaid invoice is marked paid when I send it to customer. How do I correct it>

Greetings, @peregrinestainle.

 

I'm back to check if you were able to correct the invoice that was marked as paid. If you need more clarification on this, just leave a comment below. I'll be sure to get back to you.

 

Have a good day!

Mia35
Level 1

A new unpaid invoice is marked paid when I send it to customer. How do I correct it>

Hello Mark, 

 

These screenshots look different than what I see. I presume it's because I have the Mac Desktop version. I previously marked many of my invoices as paid without properly connecting them to the bank deposits. Can you guide me to remove those payments and then properly record my bank deposits as payments for the invoices? 

 

Thanks! Mia

CharleneMae_F
QuickBooks Team

A new unpaid invoice is marked paid when I send it to customer. How do I correct it>

I'm here to guide you record your invoice payments in QuickBooks for Mac, Mia35.

 

To start, you'll have to locate the invoice payments from the list and then delete them. Once done, you can now properly record the payments. I'll guide you how.

 

  1. From the Customers menu, select Receive Payments.
  2. Select Create a Payment.
  3. Fill out the fields.
  4. Select the outstanding invoices and charges.
  5. Select Group with other undeposited funds to hold the payment in your undeposited funds account, or select Deposit to, then enter a specific bank account.
  6. Once done, click on Save.

 

For more information about making bank deposits, I suggest checking out this article: Record Bank Deposits in QuickBooks Desktop.

 

Additionally, I've included an article that'll help in processing sales and managing customers: Sales and Customers.

 

Keep us updated if you have further questions about your sales transactions. Doing so helps us further assist you.

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