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Anonymous
Not applicable

A/R Aging Detail Report is all of a sudden blank

I'm using Quickbooks Enterprise 9.0 and today when I attempted to run the A/R Aging Detail Report it is blank.  This is the standard aging detail report I have run a hundred times.  I rebuilt and verified the data as suggested in another post but that didnt help.

3 Comments
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QuickBooks Team

A/R Aging Detail Report is all of a sudden blank

Hello there, astincj.


Thanks for letting me know about the steps you performed to resolve the issue. I’m here to share a few details why the A/R Aging Detail Report is blank.


This can happen when there are no open invoices or the company file you open is incorrect. I have a few steps you can try to fix this.


First, run the Open Invoice Report to check for any unpaid invoices. For the detailed instructions, follow these steps:

  1. Go to Reports at the top menu bar.
  2. Select Customers & Receivables.
  3. Then choose Open Invoices.

If you’re able to see the transactions in the report, make sure you’re opening the correct file. If it’s not the right one, perform a wild card search.


This process will help you find the most current copy. I'll guide you through the steps:

  1. On your computer, click on the Start menu.
  2. Make sure you include the Asterisk (*) before the extension type to ensure the search works correctly.
  3. Then search for *.qb to help you find any/all of the following file types:
  • *.qbw (Working Files)
  • *.qbb (Back Up Files)
  • *.qba (Accountants Copy Files)
  • *.qbx (Accountants Transfer Files)
  • *.qby (Accountants Change Files)

When the search completes, double click on the file name or icon of the file that has the most recent timestamp and is the largest size. Please know that the default location for a QuickBooks company file is: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files.

 

Once you've found the copy, take note of the location and restore it. Feel free to read this article for more details: Company file is missing or cannot be found.

 

Let me know how things go once you've tried the steps. I want to make sure you're taken care of.

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Anonymous
Not applicable

A/R Aging Detail Report is all of a sudden blank

Thank you for the information.  After I wrote my initial question, I performed a rebuild of the data, verified it and was able to see my Aging report in detail.  The next time my computer was restarted I ran the report and it was blank again.  Another rebuild and verify and data was in the report again.  Finally today I am unable to resolve the issue with the rebuild and verify.

 

I tried your suggestion and wasn't able to see any data in the Open Invoice report.

 

I also restored the most recent back-up and I am still unable to run the A/R Aging Detail report.

 

Any more suggestions?

Highlighted
QuickBooks Team

A/R Aging Detail Report is all of a sudden blank

Thanks for getting back to us, astincj.

 

Since the issue keeps coming back after performing the troubleshooting steps, please give us a call. One of our Phone Support Specialists can investigate what's causing the report to be blank. 

 

Here's how you can get our contact information:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select your QuickBooks Desktop version.
  4. Select Features: Reports, Invoices, etc, and choose Create and use QuickBooks standar reports
  5. Scroll down and click the Get Phone Number button.

Feel free to reach out to us if you have any other questions about QuickBooks. Thanks.

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