Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowWe are having a problem with the A/R Aging Summary report. There are 21 jobs under the an old customer that were closed back in 2018, we received payment in full for those jobs the report is showing those payments. I did an audit report and it shows it was last modified by Admin on 5/25/22 late in the evening when were doing a verify & rebuild. I have ran file doctor and did another verify & rebuild and these jobs are still showing.
Hello, Skyeler.
It sounds like your company file have some data damage based on your scenario. Since you already tried the possible solutions to get rid of this issue, I recommend contacting our QuickBooks Desktop Support. They have the tools to pull up your account and submit a ticket for investigation.
Here's how:
You can also use this link to reach them: Contact us.
If you want to filter and customize the data you need in a report, feel free to modify them. For more details about it, review this article: Customize reports in QuickBooks Desktop.
I'm all ears here if you need another helping hand. Just one post away. Take care!
I did that today. My next option was to send the company file to Quickbooks for repair which will take 5-10 business days....which we cannot do.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.