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papabeer
Level 1

A vendor I've paid using QBO Bill Pay service has not received its check. How to I void that payment so I can reissue a new check?

 
1 Comment
Ryan_M
QuickBooks Team

A vendor I've paid using QBO Bill Pay service has not received its check. How to I void that payment so I can reissue a new check?

Hi @papabeer,

 

I'll walk you through how you can void a payment you made via Online Bill Pay.

 

Follow these steps:

 

  1. Highlight the Expenses tab.
  2. Select Expenses.
  3. Tap Pay Bills Online
  4. Go to the Payments tab.
  5. Search for the payment in question, then click Track Status.
  6. Hit Void.
  7. Enter a void request type and reason. 
  8. When done, press Submit Request.

See this article for more details on this matter: Void an Online Bill Pay payment

 

I suggest you take a look at this article as well: Using the Payment Tracker. This allows you to track the status of your online payments. It includes the different payment statuses for checks and bank transfers. 

 

I'll be around in case you need further assistance. Drop a comment below, and I'll get back to you. 

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