A Vendor mistakenly charged my credit card then issued me refund...

Hello there, @Zed70.

Thanks for reaching out to the Community space. I'll share some insight on how you can categorize a credit from a vendor refund in QuickBooks Online (QBO).

You can record the cashback or rebate using the credit card credit option. Simply follow these steps to proceed:

1. Select + New.
2. Select Credit card credit.
3. Find the appropriate account from the Bank/Credit account drop-down box.
4. Under the Category details, select the account that you have for the refund, whether it be an expense or income account as you see fit.
5. Enter the other necessary information.
6. Select Save and close.
   

Once done, we can match the downloaded credit from the banking page to the credit card credit transaction you've just created. Here's how:

1. Go to the Banking menu.
2. Select the credit card account by clicking the blue tile.
3. In the For Review tab, locate and select the refund credit.
4. Review the Matching records found in QuickBooks. This is the possible matching transaction you have already entered in QuickBooks.
5. Select the link next to each match to get more details. Close the open transaction if this is the correct match.
6. Select Match to proceed.
   

For more information about the process, see this article: Categorize and match online bank transactions in QuickBooks Online.

After the process, you can reconcile your account. To keep your books accurate, I suggest doing it every month. For the detailed steps, kindly refer to this article: Reconcile an account in QuickBooks Online. It also contains information on how to edit completed reconciliations.

It'll be always my pleasure to help if you have any other questions about QuickBooks. I'll be right here in the Community ready to help. Have a wonderful day ahead!

Hi!  I have the same type of issue- A Vendor mistakenly charged my credit card then issued me a refund...I now have to match both the charge and then refund in banking. Not sure what to do. Very new to this! Thanks!

I appreciate you for joining this thread and sharing your concern, @dk50. 

Since you have the same issue that the vendor mistakenly charged your credit card and issued you a refund, you can follow the recommendations provided by my colleague, Kevin_C, above. 

We can first record the cashback using the credit card option. Here's how: 

1. Click +New and choose Credit card credit.
2. Select the appropriate account from the Bank/Credit account drop-down box.
3. Under the Category details, please select your account for the refund, whether it be an expense or income account, as you see fit.
4. Fill in the necessary details.
5. Tick Save and Close once done.

Once done, you can now record an expense or check to match it on the charge. I'll share this article for your reference matching your transactions: Categorize and match online bank transactions in QuickBooks Online.

Here are some additional resources to guide you through balancing your accounts: Learn the reconcile workflow in QuickBooks.

I'm more than willing to listen if you have any other concerns with your bank transactions in QuickBooks Online. I'll ensure your needs are taken care of.