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Level 1

Account is on hold even though cc info is valid and renew date is yet to arrive

1 Comment 1
Candice C
QuickBooks Team

Account is on hold even though cc info is valid and renew date is yet to arrive

Good Morning, @Cabell74


I've got you covered. Don't worry. There's nothing wrong with the payment. It just means we need to review it. 


We look over payments often to make sure everything is alright. This benefits everyone involved in the payment process. Here's how to check to see if your customer's payment is on hold and what to do during the review: 


Step 1: See if payments are on hold


Signing in to the Merchant Services Center is the best way to check the status of your customer's payments. 


The transaction is on hold if you see "Withheld" in the Method column. 


Step 2: Check your email


The email you use to sign in to the Merchant Service Center, will be the email we send updates to about your hold. Occasionally, we'll ask you to send other info so that we can complete the review. After we get the info, then we usually review the payment within 2 business days. Once the review is done, QuickBooks can finish processing the payment. 


For future reference, here are a few articles that can help you and your business: 



You can always contact our Payments Support Team for additional info. 


You should feel more at ease after the information above. If you have any other questions or concerns, don't hesitate to ask. I'm always here to lend a helping hand. Have a fantastic Friday!

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