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Level 2

account receivable


I want to know, why my a/r aging report ( on account in particular) do not match with the open balance.  sample

on the aging, it shows a balance of $23,928.18 and when I go to the customer account on the open balance it shows $41,516.26,  why is that?

please help,  how can I correct this?

see attached for your review.


1 Comment
QuickBooks Team

account receivable

Hey there, Patsypat20.


Thanks for dropping by the Community today, I'm happy to help. More than likely the reason for the discrepancy between your a/r aging report and the open balance is because the a/r aging report only shows past due invoices. I would suggest checking to see if the invoices are past due. If not, that is why your customer balance is higher than your a/r aging. I'm including a link below that goes over how to run an accounts receivable aging report and everything you need to know about them. 

Here, I'm also attaching a link to our support team if you'd like 1-on-1 guidance to walk you through the process. If you have any other questions, feel free to post here anytime, any day. Thanks again and have a lovely afternoon.

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