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Accounts receivable wrong on balance sheet summary

Hello,

 

I just updated to Quickbooks for Mac 2019.  And for some reason the balance in Accounts Receivable is accurate on the Balance Sheet Detail Report, but wrong on the Balance Sheet Standard and Balance Sheet Summary Reports.  If I try to correct so that the Balance Sheet Standard is correct, then the detail records are wrong.

 

Is this something that happened during the update?  Is there a way for me to fix it?

 

Thanks,

Donna

4 Comments
QuickBooks Team

Re: Accounts receivable wrong on balance sheet summary

Thank you for providing details, @DonnaBuell.

 

I can help you verify why the A/R amount on the Balance Sheet Detail report is different on the Balance Sheet Standard and Balance Sheet Summary reports.

  • Make sure that all the reports have the same accounting method (Cash or Accrual).
  • Verify the date period.

If still the reports are showing different A/R account values, we have to run the Data Repair tool. Verify Data self-identifies the most commonly known data issues within a company file while Rebuild Data self-resolves most data integrity issues that the Verify Data finds.

 

For the detailed instruction, please refer to this article: Resolve data damage on your company file. There are also other recommended steps you can perform.

 

Let me know the results, DonnaBuell. I'm still here to help you further about reports. Just add a comment or mention my name. Wishing you all the best!

Senior Explorer ***

Re: Accounts receivable wrong on balance sheet summary

It sounds like some reports are accrual basis while others are cash basis. Are you consistently using one or the other across the different reports?

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Re: Accounts receivable wrong on balance sheet summary

 
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Re: Accounts receivable wrong on balance sheet summary

Thanks for the help!  The problem was that one report was on "cash" and the other on "accrual".  Once I changed all reports to "accrual" then my problem was solved.

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