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ian126
Level 1

Adding jobs to customers

Desktop 2020 for Mac. When I attempt to add sub jobs to customers the system crashes, hangs up and my processor fan runs. I have had to force quit every time. I have checked and run verify data (no issues) rebuilt data anyway (no change). Also resorted all lists. Tried tech support who suggested I do all the above.

 

Any other ideas?

1 Comment 1
MadelynC
Moderator

Adding jobs to customers

Hi there, @ian126.


I appreciate you for trying those steps. Let me help you fix your issue.


Let’s repair your company file through QuickBooks File Doctor. To start, you’ll want to download and install QuickBooks Tool Hub. Here's how:

 

  1. Download the QuickBooks Tool Hub file and save the file.
  2. Open the file you downloaded.
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. Double-click the icon to open the tool hub.


Once done, you can run QuickBooks File Doctor. Please check this article for additional details and follow the step 2 process:Fix company file and network issues.


And also, you’ll want to ensure that you’ve reached the system requirements. Here’s the article for more information: System requirements for QuickBooks Desktop for Mac.


Keep me posted on how this turns out. I want to ensure this matter gets resolved.

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