Thank you for joining the Community, ChrisMel. Let me help you manage your customers and their balances in QuickBooks Online.
Have you already set up a profile for your customers in QuickBooks? If not, then you can include their outstanding balance when you create their profile. Simply scroll down to the Opening Balance section when entering the customer information.
Otherwise, if you've already added your clients to QuickBooks, you can create invoices for any unpaid balances. Then, generate a balance forward statement for your customer.
Here's how:
- Go to Get paid & pay, then select Customers.
- Pick the customer on the list.
- Click the dropdown▼ icon in the Action column, then choose Create statement.
- From the Statement Type▼ dropdown menu, select Balance Forward.
- Enter the Statement Date, Start Date, and End Date.
- Hit Save and send or Save and close. If you want to print the statement first, click on Print or Preview.
I've included this article for more information on adding account summary to invoices: Add an account summary to an invoice in QuickBooks Online.
You can also visit our Support Page for more related articles in managing customer transactions.
If you have any further questions, please leave them in the comments section below. I'll be around if you need me. Have a wonderful day and stay safe.