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I'd be glad to help, dan-blais.
When an invoice says Paid or Deposited after saving, it's possible that there's an open credit. Also, the Automatically apply credits option might be turned on from the settings. This automatically applies credits to the next invoice you create for the same customer. Most companies turn on this setting.
You can turn the feature off if by following these steps:
Please see this sample screenshot for a visual reference:
After the steps above, open the invoice and un-link the payment or deposit applied. Here's a sample screenshot:
You can read more details about the Automatically apply credits feature in this article: Create and apply credit memos or delayed credits in QuickBooks Online.
Please feel free to leave a comment letting me know how things go after giving this a try. I'll keep an eye out for your reply. Thanks.
I'd be glad to help, dan-blais.
When an invoice says Paid or Deposited after saving, it's possible that there's an open credit. Also, the Automatically apply credits option might be turned on from the settings. This automatically applies credits to the next invoice you create for the same customer. Most companies turn on this setting.
You can turn the feature off if by following these steps:
Please see this sample screenshot for a visual reference:
After the steps above, open the invoice and un-link the payment or deposit applied. Here's a sample screenshot:
You can read more details about the Automatically apply credits feature in this article: Create and apply credit memos or delayed credits in QuickBooks Online.
Please feel free to leave a comment letting me know how things go after giving this a try. I'll keep an eye out for your reply. Thanks.
Your solution worked!! Thanks for the community help. Not sure if this was turned on all the time but I am back on track. Thanks again.
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