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dan-blais
Level 1

After I save an Invoice the invoice immediately say “Deposited”. All was working fine a few days ago but each invoice does this. How do i change a setting?

 
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Best answer February 05, 2021

Best Answers
RenjolynC
QuickBooks Team

After I save an Invoice the invoice immediately say “Deposited”. All was working fine a few days ago but each invoice does this. How do i change a setting?

I'd be glad to help, dan-blais.

 

When an invoice says Paid or Deposited after saving, it's possible that there's an open credit. Also, the Automatically apply credits option might be turned on from the settings. This automatically applies credits to the next invoice you create for the same customer. Most companies turn on this setting.

 

You can turn the feature off if by following these steps:

 

  1. Go to the Gear > Account and settings.
  2. On the left panel, click Advanced.
  3. In the Automation section, select the toggle icon to turn off the Automatically apply credits option.
  4. Hit Save and then Done.

Please see this sample screenshot for a visual reference:

 

 

After the steps above, open the invoice and un-link the payment or deposit applied. Here's a sample screenshot:

 

 

You can read more details about the Automatically apply credits feature in this article: Create and apply credit memos or delayed credits in QuickBooks Online.

 

Please feel free to leave a comment letting me know how things go after giving this a try. I'll keep an eye out for your reply. Thanks.

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2 Comments 2
RenjolynC
QuickBooks Team

After I save an Invoice the invoice immediately say “Deposited”. All was working fine a few days ago but each invoice does this. How do i change a setting?

I'd be glad to help, dan-blais.

 

When an invoice says Paid or Deposited after saving, it's possible that there's an open credit. Also, the Automatically apply credits option might be turned on from the settings. This automatically applies credits to the next invoice you create for the same customer. Most companies turn on this setting.

 

You can turn the feature off if by following these steps:

 

  1. Go to the Gear > Account and settings.
  2. On the left panel, click Advanced.
  3. In the Automation section, select the toggle icon to turn off the Automatically apply credits option.
  4. Hit Save and then Done.

Please see this sample screenshot for a visual reference:

 

 

After the steps above, open the invoice and un-link the payment or deposit applied. Here's a sample screenshot:

 

 

You can read more details about the Automatically apply credits feature in this article: Create and apply credit memos or delayed credits in QuickBooks Online.

 

Please feel free to leave a comment letting me know how things go after giving this a try. I'll keep an eye out for your reply. Thanks.

dan-blais
Level 1

After I save an Invoice the invoice immediately say “Deposited”. All was working fine a few days ago but each invoice does this. How do i change a setting?

 

 

 

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