Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Let me help you turn off the feature to automatically mark an invoice as paid, @perezjralonzo-gm.
QuickBooks Online provides automation features, such as the ability to automatically apply payments to an invoice, which can be easily turned off. In your case, there may be an available credit balance of your customer account that can be applied to the open invoice.
To turn off the feature here's how:
You can still go back to the invoices that were rite and delete the payment link to your invoices. I'll show you how:
Moreover, you may also want to check out this article for more information about how to create and apply credit memos or delayed credits in QuickBooks Online, moving forward.
Feel free to touch base with us if there's any help you need with managing your invoices in QuickBooks Online. As always, we're always right here to address you. Have a great day ahead!
@perezjralonzo-gm It looks like Quickbooks thinks the issue is that all of your clients has a credit ready to be applied to your invoices. Was this true or is there another issue effecting your invoices?
We also experienced invoices showing up in a wrong status. After over two hours of chat with a Quickbooks representative, we never got a solution. Just one more reason to leave Quickbooks for different software, really.
Please let us know if you're still having a similar issue and maybe we can refer you to our previous service ticket.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here