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perezjralonzo-gm
Level 1

ALL MY INVOICES ARE MARKED PAID WHEN THEY AINT

can i go back to where my invoices were rite
2 Comments 2
Eman_E
QuickBooks Team

ALL MY INVOICES ARE MARKED PAID WHEN THEY AINT

Let me help you turn off the feature to automatically mark an invoice as paid, @perezjralonzo-gm.

 

QuickBooks Online provides automation features, such as the ability to automatically apply payments to an invoice, which can be easily turned off. In your case, there may be an available credit balance of your customer account that can be applied to the open invoice.

 

To turn off the feature here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Gear icon and select Account and Settings
  3. Hit  Advanced on the left of the screen. 
  4. Select the Pencil icon on the right side in Automation
  5. Tap the Automatically Apply credits to turn off the feature.
  6. Click Save and select Done.

You can still go back to the invoices that were rite and delete the payment link to your invoices. I'll show you how:

 

  1. Hover your mouse to Sales, then click on Invoices.
  2. Locate the invoices that were marked as paid.
  3. Click on Edit at the right of that invoice, then hit on the Payment link at the bottom part of the invoice field.
  4. You will be routed to the Receive Payment field, then checkmark the invoices that were marked as paid.
  5. Click on More at the bottom part then select Delete.

Moreover, you may also want to check out this article for more information about how to create and apply credit memos or delayed credits in QuickBooks Online, moving forward.

 

Feel free to touch base with us if there's any help you need with managing your invoices in QuickBooks Online. As always, we're always right here to address you. Have a great day ahead!

PBJ10
Level 6

ALL MY INVOICES ARE MARKED PAID WHEN THEY AINT

@perezjralonzo-gm It looks like Quickbooks thinks the issue is that all of your clients has a credit ready to be applied to your invoices. Was this true or is there another issue effecting your invoices?

 

We also experienced invoices showing up in a wrong status. After over two hours of chat with a Quickbooks representative, we never got a solution. Just one more reason to leave Quickbooks for different software, really.

Please let us know if you're still having a similar issue and maybe we can refer you to our previous service ticket.

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