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All of a sudden PDF attachments of the invoice are not automatically being included when I email an invoice. Why might that be?

All of a sudden PDF attachments of the invoice are not automatically being included when I email an invoice. Why might that be?
1 Comment
QuickBooks Team

All of a sudden PDF attachments of the invoice are not automatically being included when I email an invoice. Why might that be?

Welcome to Community, @Anne Mellichampe.

 

I have some information about your PDF attachment of your invoice. Let's check your audit log report if someone has made changes on the settings. Let me walk you through how.

 

  1. Go to the Gear icon.
  2. Select Audit log under Tools.
  3. Change the Filter drop-down and look for any changes made for your invoice settings.
  4. Hit Apply.

After checking, let's go back to your email settings if the PDF attached options has check mark. Here's how:

 

  1. Go to the Gear icon at the top.
  2. Select Account and settings.
  3. Choose the Sales tab, then tick the Online delivery section.
  4. Make sure to put a check mark on the PDF Attached box.
  5. Click Save and then Done.

In case you need help with other customer tasks, click this link to go to our general topics with articles.

 

Let me know in the comment section below if you still have questions or concerns. I'm always here to help. Take care and have a great day ahead.

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