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Level 1

All of my vendors in my expenses disappeared...did anyone elses?

 
1 Comment
QuickBooks Team

All of my vendors in my expenses disappeared...did anyone elses?

Good afternoon, kayla-voudrie. 

 

Thanks for dropping by the Community, I'm happy to help. What you're going to want to do is follow a few troubleshooting steps to make sure everything is running correctly and smoothly, follow along below: 

 

I'd recommend checking the browsing application being used. It's possible this could have something to do with temporary internet files. You can open a private window and try repeating the same process to see if it works.
Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to access the vendor list now with no problems and see all your vendors, it's safe to say the browser is causing the issue. You can fix it by clearing cached data and Intuit-specific cookies. I'm also attaching a couple helpful links for you to check out about vendors down below.

If there's anything else I can help with, feel free to post here anytime. Thanks again for stopping by and have a nice day. 

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