All of the sudden I now have to to click twice on product/service to select an item. Why did this change and what can I do to go back to one click?

Good day, and thank you for joining the Community, cdvaterlaus.

Let me share some insights about your product and services in QuickBooks Online.

There are only two ways to open it if you need to change some details for the products and services. You can either click on Edit or double-click the product and service item.

If you're having problem navigating on your product and services page, we can perform some troubleshooting steps check and fix any underlying browser issues. We'll start by accessing your QuickBooks Online account through a private/incognito window.

Depending on the browser you're using, use the keyboard shortcuts listed below:

• For Google Chrome & Microsoft Edge: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + P
• For Safari: Command + Shift + N

If everything looks good, you can return to your regular browser window and clear some cache.

You can also use other supported browsers for a more secure and best experience while working in QuickBooks Online.

Let me know if you need assistance with anything or have other concerns about product and services. I'll be here to help. Take care!

I use safari. command+option+p does not do anything for me.  command+p does work for printing.  For the last 2+ years I have been able to click once and enter a product/service number but on Monday it changed and now requires me to double click to enter a product/service.  I know it seems like a minor problem but it has really slowed me down as I am having a hard time adjusting to it.

@cdvaterlaus   Don't let them fool ya.  It's something WITHIN QB that has changed.  My cache is cleared once a week, and it has been making me double click all week long. 

I have seen posts that others are having the same issue.  And every time, they are told to clear the browser.  (Which just means they have NO intentions of changing it back to how it used to be). 

Hi there, cdvaterlaus.

I can see how this unexpected behavior has taken hold of the tasks you'll have to accomplish. Let's get you connected with the appropriate support that can help fix the issue when selecting a product or service.

We'll need to access your company to determine why you'll have to click twice to choose an item in the Products and Services screen. This process requires us to gather personal data to pull up an account.

Since the security of your information is our top priority, I recommend contacting our QuickBooks Online (QBO) Care Team. They have access to a screen-sharing tool that can further investigate your issue.

Once the permanent solution is available, our specialists will guide you through the implementation process. To obtain the contact information, follow these steps:

1. In your company, head to the Help icon in the upper right to display the support window.
2. Choose the Assistant tab and then enter a brief description of your concern in the Type something field.
3. Click the Get help from a human link and type a phrase or keyword in the What can we help you with? field.
4. Press the Continue button to view the support options.
5. Pick Chat to start a conversation or Callback to speak with an agent.

You can utilize this reference to learn more about editing an item or service as well as tracking the items you sell: Add product and service items to QuickBooks Online.

For tips to run and grow your business, feel free to access our online resources. From there, you'll gain access to our self-help articles and answers to your accounting concerns.

Keep in touch if you need further assistance navigating through your QBO account and other processes. I'll get back to help make sure you're taken care of. 

It went back to click and enter for  about two weeks shortly after this this post but then returned to needing to double click.  There are always seem to be strange little changes to QB online and usually not improvements.

It went back to click and enter for  about two weeks shortly after this this post but then returned to needing to double click.  There are always seem to be strange little changes to QB online and usually not improvements.  It's midnight and I'm invoicing and annoyed.  

It went back to click and enter for  about two weeks shortly after this this post but then returned to needing to double click.  There are always seem to be strange little changes to QB online and usually not improvements. It's midnight and I'm invoicing and annoyed.

Hi there, @cdvaterlaus. I can see how upsetting this must be when adding items to the invoices in QuickBooks Online (QBO). I'm here to share some insights about this. 

I appreciate you getting back here and providing updates about your concern. With the new way of creating invoices in QBO, it will require double clicks since the first click is for highlighting the Product/Service field, and the second one is for selecting the item. 

For reference, please check this article: Add product and service items to QuickBooks Online.

I know how beneficial it is to your business to go back to one click when adding items to the invoice. We'd want to hear more of your insights regarding this so I recommend sending feedback to our product developers. This way, they can further review this part of the program and consider implementing it in future updates. Please refer to the steps below:

1. In your QBO account, navigate to the Gear icon.
2. Next, select the Feedback option.
3. From there, enter the details of your product comments, suggestions, and requests. 
4. Then, click Next to submit. 

When submitted, you can visit our Customer Feedback for QuickBooks Online website to track your suggestion.

Once everything is fine, you're next step is to record the payments for the invoices. 

I'm always around the corner to help if you have other concerns about adding product or service items to transaction forms. Please don't hesitate to leave a reply below. Have a good one, and stay safe.