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catheannebahnson
Level 1

Anybody else’s app changed and invoices got messed up?

 
1 Comment 1
JamesDuanT
Moderator

Anybody else’s app changed and invoices got messed up?

Hello catheannebahnson,

 

We haven't received any reports regarding the invoice issues when using the mobile app. We can do a few troubleshooting steps to ensure that the QuickBooks mobile app and your mobile device are still compatible:

  1. Update your mobile device's OS.
  2. Update the QuickBooks app.

If the same thing happens after those updates, we can remove any cache-data causing this issue. You can follow the steps in this article depending on your mobile type (Android or iOS): Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

Let us know if you need more of our assistance. We'll be right here to further assist you.

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