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Odin Star Industries
Level 1

Anyone else getting invoices saying "undelivered" even though they actually have been delivered?

 
1 Comment 1
Adrian_A
Moderator

Anyone else getting invoices saying "undelivered" even though they actually have been delivered?

Our other customers are also experiencing the same issue, Odin Star Industries.

 

Our engineers have found out that the cause of this issue is the invalid email address. Though the invoice was sent to the primary contact, if you've entered an invalid address in the Bcc line, it will still show as undelivered in QuickBooks.

 

Rest assured, you'll get an email from us once the issue is resolved. For us to add you to the send email list, you'll have to reach out to one of our Phone Support agents. I'll show you how:

 

  1. Click the ? Help icon, and then Contact Us.
  2. Enter Invoice sent shows as undelivered.
  3. Click Let's talk.
  4. Choose how you'll want to contact us either by selecting Message an Agent or Get a callback.
  5. Follow the on-screen instructions to successfully get in touch with us.

 

In case you want your customers to pay the invoice through bank transfer or credit card, you can check this article: Pay invoices online.

 

We appreciate your patience while we're working to resolve this issue.

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