I'm here to take care of your billing concern, Tim.
We need to gather enough resources and your personal information to look into the charges you've received. That said, I can't display them here on the Community forum for security reasons. For the time being, I recommend reaching out to our Support Team. A live representative can take a look into this more closely and share the details of the $127 amount.
To contact support:
- Sign in to your QuickBooks Online company.
- Go to the Help menu.
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still choose to Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with support:
- Start a chat with a support expert.
- Get a callback from the next available expert.
To prevent long hold times, I suggest connecting with them during their business hours. Support is open from Monday to Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT.
On the other hand, you can also keep track of your payment history directly in your product. You can open this link as your guide: View your QuickBooks Online payment history.
If you have any other questions about fees and other charges, please let me know by adding a comment below. I'm more than happy to provide additional assistance. Have a good one!
