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jeffery-howard-j
Level 1

Anyone else having issues creating invoices today? All I receive is an error to refresh and try again to no avail.

 
1 Comment 1
ChristieAnn
QuickBooks Team

Anyone else having issues creating invoices today? All I receive is an error to refresh and try again to no avail.

Welcome to the QuickBooks Community, jeffery. We haven't received any reports of users experiencing errors while making invoices in QuickBooks Self-Employed. Let me guide you through troubleshooting steps to ensure you can enter the mentioned entries into the program smoothly.

 

It might be the cache full of history and temp files that caused unexpected errors while managing invoices on the program. I suggest logging in to your QBSE account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using:

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.

 

In case you need steps on how you can mark the invoice as paid in QBSE, you can read this article: Create invoices in QuickBooks Self-Employed.

 

You can always get back to us if you have any other questions about managing sales transactions in QBO. I'm always around to help, pegleg-plumbing2. Have a great day!

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