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sabrinacrusso
Level 1

Anyone log in and almost all info is missing? I am only showing invoices and payments from 2 clients...I have about 50...

 
1 Comment 1
ChristieAnn
QuickBooks Team

Anyone log in and almost all info is missing? I am only showing invoices and payments from 2 clients...I have about 50...

Hi there, sabrinacrusso.

 

To verify if anyone logs in to your QuickBooks account, I'd suggest visiting the Audit log page. From there, you'll see the list of the company's activities, the changes made, and who made them. Also, you're able to see why almost all information is missing and you only showing invoices and payments from two clients.

 

Here's how:

 

  1. Click the Gear icon in the upper right corner.
  2. Select Audit Log.
  3. Select the Filter panel to filter UserDate, or Events and narrow the results.
  4. Hit Apply.

 

 

 

 

For additional information, you can click this article: Use the audit log in QuickBooks Online.

 

If the issue persists, it might be your regular browser is experiencing some issues. That's why some details and invoices are missing. I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using.

 

  • For Firefox, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the steps above didn't work, use another supported browser as alternatives.

 

Please refer to this article to see information on how QuickBooks Online makes finding transactions quick and easy with the search function: Search for transactions.

 

Stay in touch whenever you have additional questions about QBO. I’m here to make sure you’re taken care of. Have a great rest of the day.

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