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thelittlethingsb
Level 1

App closes every time i try to upload a receipt. Any idea what is causing this?

 
1 Comment
katherinejoyceO
QuickBooks Team

App closes every time i try to upload a receipt. Any idea what is causing this?

Welcome to the Community, @thelittlethingsb. Let's figure it out together what's causing this to happen so we can get past this issue. 

 

Using the Reset App Data option download updates and apply recent changes to the application. I'd suggest you reset the data in your mobile app so you can get back with your business tasks in QuickBooks. 

 

Here's how:

 

  1. In the  Help menu on the navigation bar at the top, click Reset App Data.
  2. Allow a moment for the process to complete, then close the app.
  3. Right-click the app and Run as Administrator when re-opening.

 

In case you're still experiencing the same issue, I'd recommend contacting our QuickBooks Online Customer Support team. They will be able to check your account's server and help open a case for this unexpected behavior for further investigation.

 

For future reference, read through this help article: Capture and categorize receipts in the Receipts tab. It guides you on how to attach and track your expense receipts in QuickBooks Online. 

 

Let me know if you need anything else. I'm always around to further assist. 

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