Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

App keeps signing me out despite enabling Face ID and changing and preferences. iPhone X with all iOS updates. Incredibly annoying and frustrating.

 
1 Comment
QuickBooks Team

App keeps signing me out despite enabling Face ID and changing and preferences. iPhone X with all iOS updates. Incredibly annoying and frustrating.

Hello there, @salazarpractice.

 

Let's isolate this unexpected app behavior by performing some troubleshooting steps.

 

First, let's restart your iPhone to ensure that the preferences you'd set sync with it. If the issue persists, I'd recommend uninstalling and reinstalling the app.

 

Here's how to download an updated App version:

  1. Open the App Store on your device.
  2. Search for QuickBooks Online.
  3. Choose Free, then Install.
  4. Open the app.
  5. Log in using your existing login credentials.

You can read through this article for more detailed instructions about accessing your QuickBooks account on your iOs device: QuickBooks Online access for mobile devices.

 

I want to ensure that we get this resolved. Feel free to leave a comment below if you have other questions about using the QuickBooks Online mobile app. Enjoy the rest of your day!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us