App keeps signing me out despite enabling Face ID and changing and preferences. iPhone X with all iOS updates. Incredibly annoying and frustrating.

Hello there, @salazarpractice.

Let's isolate this unexpected app behavior by performing some troubleshooting steps.

First, let's restart your iPhone to ensure that the preferences you'd set sync with it. If the issue persists, I'd recommend uninstalling and reinstalling the app.

Here's how to download an updated App version:

1. Open the App Store on your device.
2. Search for QuickBooks Online.
3. Choose Free, then Install.
4. Open the app.
5. Log in using your existing login credentials.

You can read through this article for more detailed instructions about accessing your QuickBooks account on your iOs device: QuickBooks Online access for mobile devices.

I want to ensure that we get this resolved. Feel free to leave a comment below if you have other questions about using the QuickBooks Online mobile app. Enjoy the rest of your day!