Are you a QB customer service rep?

Hi there, @davemclaughlin20.

I recommend contacting our QuickBooks Support to speak to our customer service representative and assist you with your concern. Since we cannot provide further information in the Community because this is a public forum. Here's how:

1. Go to the Help icon.
2. Click the Contact Us button.
3. Enter your concern in the field, then click Le t's talk.
4. Select Start a chat.
5. Fill out the necessary fields needed.
6. Hit Submit.

You may also want to refer to this link as your guidance in managing your QuickBooks Online account: QuickBooks Online Help Article.

Please know that I'm always around here in the Community to help. Keep safe, and have a great day.